Prolifics

  • Desktop Support Engineer

    Job ID
    2018-2988
    Category
    Information Technology
    Department
    Information Technology
    Location
    Hyderabad
  • Overview

    Prolifics creates competitive advantage for organizations around the world by implementing customized, end-to-end IT solutions that achieve business success, leveraging leading technologies in a global delivery model. For more than 35 years, our industry-specific insights and certified technology accelerators have transformed organizations around the world by solving complex IT challenges. We have a Global presence across North America, Europe & Asia. In India we have five off-shore development centers; four in Hyderabad and one in Pune. Prolifics is a CMMI Level 5 certified company.  We collaboratively work with Technologies from IBM, Microsoft, Open Source and Packaged Application.

     

    Purpose of the role-

     

    We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems.If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques.

    Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.

     

     

    Key responsibilities

     

    • Ability to handle computer hardware and software
    • Well versed with different operating systems and antivirus systems
    • Assisting office workers with their computer desktop systems
    • Providing computer support services both for software and hardware for an organization’s employees
    • Testing of computers and ensuring that computer systems are functioning properly.
    • Physical setting up of computers and software system installation for various computer applications and programs
    • Identifying and solving any problems  that  affect  computer operating systems
    • Maintenance of networking systems
    • Maintenance and upgrading of computer systems or offering recommendations on upgrades needed
    • Networking and connecting computers within the same organization to enhance communication
    • Training staff and orienting them on how to use computer hardware and software systems
    • Troubleshooting routine problems and maintenance of servers
    • Carrying out other duties as you may be requested by management
    • Maintaining other computer peripheral devices such as printers and solving printing problems if they arise
    • Good communication skills both verbal and written.

     

    Desired Qualities:

     

    • Years of Experience should be 2-4 Years
    • Excellent communication skills both oral and written.
    • Ability to handle computer hardware and software
    • Well versed with different operating systems and antivirus systems
    • Assisting office workers with their computer desktop systems

     

    Qualification:

     

    Educational Qualification: B.Tech/M.Tech/MCA/M.Sc

     

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