Prolifics

  • Contact Center Developer

    Job ID
    2018-3362
    Department
    Smarter Process
    Location
    NYC,NY
  • Overview

    We are looking for a self-motivated senior developer for Genesys solution deployed at Client site.  The candidate will be primarily responsible for designing, implementing and maintaining contact center IVR applications implementation using Genesys. The successful candidate will be very Genesys-centric, however, they will need to have a broad call center view and understand in detail how the Genesys solution works with and alongside numerous other call center technologies.

     

    The Contact Center IVR team develops and supports a portfolio of Contact Center IVR applications for clients and the field which include: self-service IVR applications, CTI and intelligent call routing, Call Recording and Speech Analytics, Work Force Management, and Call Back Technology and Reporting.  These applications deliver a wide range of functionality by leveraging speech recognition and Natural Language Understanding (NLU) and intelligent call routing to provide the best caller experience. 

     

     

    Principal Duties and Responsibilities:

    • Design, develop, and implement IVR applications.
    • Work with consulting resources onshore and offshore locations.

    Skills Required

    • 5+ years’ experience with Genesys and other related technologies with thorough understanding of Genesys platform. 
    • Experience in building Genesys IVR solution using Genesys composer and GVP platfrom.
    • Thorough understanding and experience in integrating IVR application with Nuance speech.

    Skills Desired

    • Experience in migrating IVR applications from Avaya AVP to Genesys GVP.
    • Thorough understanding of Genesys products, services and future platform roadmap including building Omni channel solution using conversation manage, building SIP solution using Genesys SIP server.

    About Prolifics:

    For over 36 years, Prolifics has experienced continued growth and recognition for its expertise as a global IT services company. Prolifics provides end-to-end services including architectural advisement, design, development, deployment and testing of BPM, Integration, Security, and Content and Collaboration solutions and has garnered several awards for technical excellence. Our vision is to be one of the world’s most admired technology consulting companies, delivering competitive advantage to our clients.

     

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