Desktop Support Engineer

At Prolifics, we are currently implementing multiple solutions in Software Development, and we are looking to hire talented Desktop Support Engineer for our development centre in India. This position would be based out of Hyderabad and is a permanent position.

If you are looking for a high growth company with rock-solid stability, if you thrive in the energetic atmosphere of high-profile projects, we want to talk to you today! Let’s connect and explore possibilities of having you onboard the Prolifics team!

• Job Title: Desktop Support Engineer
• Primary skills: Technical Support & Troubleshooting Techniques
• Secondary skills: System Installations & Maintenance
• Location: Hyderabad (Mindspace#12B)
• Educational Qualification: Bachelor’s Degree in IT, Computer Science and Certifications like Microsoft Certified, ITIL (a plus).
• Experience: 2+

Job Description:

We are seeking a skilled Desktop Support Engineer to provide technical assistance and troubleshooting for our organization’s end-users. The ideal candidate will ensure seamless operation of computer systems, hardware, and software while delivering exceptional customer service. This role involves resolving IT issues, maintaining systems, and supporting employees with their day-to-day technical needs.

Key Responsibilities:

Technical Support & Troubleshooting:

• Provide Level 1/Level 2 IT support for desktops, laptops, peripherals, and software.
• Diagnose and resolve hardware/software issues (Windows, macOS, MS Office, VPN, etc.).
• Troubleshoot network connectivity, printers, and remote access problems.
• Escalate complex issues to higher-level IT teams when necessary.

System Installation & Maintenance:

• Install, configure, and upgrade OS, drivers, and enterprise applications.
• Set up and deploy new workstations, peripherals, and mobile devices.
• Perform system imaging, patch management, and software deployments.

User Assistance & Training:

• Assist employees with password resets, account access, and email setup.
• Guide users on basic IT best practices and self-help troubleshooting.
• Provide basic training on new software/hardware when required.

Asset & Inventory Management:

• Maintain records of IT equipment, licenses, and warranties.
• Track and manage spare parts and replacement inventory.

Security & Compliance:

• Ensure systems comply with company security policies.
• Assist in virus/malware removal and security updates.

Required Skills & Qualifications:

• Experience: 2+ years in desktop support, helpdesk, or IT technician roles.
• Technical Skills:
• Proficient in Windows 10/11, macOS, Microsoft 365, Active Directory.
• Knowledge of hardware repair, TCP/IP, VPN, and remote support tools.
• Familiarity with ticketing systems.
• Soft Skills:
• Strong problem-solving and communication skills.
• Customer-focused with patience and clarity in guiding non-technical users.

Work Conditions:

• On-site.
• May require after-hours support for critical issues.

About us:

Prolifics Corporation Limited is a Global Technology Solutions Provider with presence across North America (USA and Canada), Europe (UK and Germany), Middle East & Asia. In India, we have offshore development centres: 2 in Hyderabad & 1 in Pune.

For more than 40 years, Prolifics has transformed enterprises of all sizes including over 100 Fortune 1000 companies by solving their complex IT challenges. Our clients include Fortune 50 and Fortune 100 companies across a broad range of industries including Financial Services, Insurance, Government, Healthcare, Telecommunications, Manufacturing and Retail. We rank consistently in Dream Companies to Work for and Dream Employer of the Year ranking from World HRD Congress, ranked 7 in 2019.

We encourage you to visit us on www.prolifics.com or follow us on Twitter, LinkedIn, Facebook, YouTube and other social media to know more about us.