At Prolifics, we are currently implementing multiple solutions in Software Development, and we are looking to hire talented Desktop Support Trainees for our development centre in India. This position would be based out of Hyderabad and is a permanent position.
If you are looking for a high growth company with rock-solid stability, if you thrive in the energetic atmosphere of high-profile projects, we want to talk to you today! Let’s connect and explore possibilities of having you onboard the Prolifics team!
Job Description:
We are looking for a motivated and detail-oriented Desktop Support Trainee to join our IT team. This entry-level role is designed to provide hands-on experience in maintaining, troubleshooting, and supporting desktop systems and end-user IT needs. The ideal candidate should have a basic understanding of computer hardware, software, and networks, and a strong desire to learn and grow in the field of IT support.
Key Responsibilities:
· Assist in providing technical support for desktop systems, laptops, printers, and other IT equipment.
· Install, configure, and maintain hardware and software on end-user devices.
· Respond to helpdesk tickets, emails, and calls, escalating issues when necessary.
· Help in diagnosing and resolving hardware, software, and network-related issues.
· Support users in using common applications like MS Office, email clients, and web browsers.
· Maintain inventory of IT assets and ensure proper documentation.
· Assist in setting up and supporting video conferencing systems.
· Collaborate with the IT team on system upgrades and other projects.
· Follow IT policies, procedures, and best practices.
Requirements:
· Basic knowledge of Windows OS, Microsoft Office, and computer hardware.
· Familiarity with common troubleshooting techniques.
· Strong communication and interpersonal skills.
· Willingness to learn and adapt to new technologies.
· Ability to work well in a team environment.
· A diploma/degree in IT, Computer Science, or a related field.
· Certification like CompTIA A+ (preferred but not mandatory)
About us:
Prolifics Corporation Limited is a Global Technology Solutions Provider with presence across North America (USA and Canada), Europe (UK and Germany), Middle East & Asia. In India, we have offshore development centres: 2 in Hyderabad & 1 in Pune.
For more than 40 years, Prolifics has transformed enterprises of all sizes including over 100 Fortune 1000 companies by solving their complex IT challenges. Our clients include Fortune 50 and Fortune 100 companies across a broad range of industries including Financial Services, Insurance, Government, Healthcare, Telecommunications, Manufacturing and Retail. We rank consistently in Dream Companies to Work for and Dream Employer of the Year ranking from World HRD Congress, ranked 7 in 2019.
We encourage you to visit us on www.prolifics.com or follow us on Twitter, LinkedIn, Facebook, YouTube and other social media to know more about us.
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