Managed Services Lead

At Prolifics, we are currently implementing multiple solutions and we are looking to hire talented Managed Services Lead for our development centre in India. This position would be based out of Hyderabad and is a permanent position.

If you are looking for a high growth company with rock-solid stability, if you thrive in the energetic atmosphere of high-profile projects, we want to talk to you today! Let’s connect and explore possibilities of having you onboard the Prolifics team!

Job Title: Managed Services Lead                               

Primary Skill:Service delivery

Secondary Skill: Project Management

Location: Hyderabad                                        

Educational Qualification: B.Tech/BE/M.Tech/MCA/M.Sc

YOE: 8+ Years

Job Description:

Role Overview:
As a Managed Services Lead, you will be responsible for the strategy, delivery, and continuous improvement
of managed services for global clients. This role demands strong leadership, operational excellence, client
engagement, and technology understanding to ensure service excellence and long-term client satisfaction.
Key Responsibilities:
- Lead end-to-end delivery of Managed Services for multiple accounts, ensuring SLA adherence, customer
satisfaction, and service continuity.
- Build and maintain strong client relationships, acting as a trusted advisor on service delivery.
- Define and implement service management frameworks (ITIL-based), governance models, and reporting
structures.
- Collaborate with internal teams, including pre-sales, delivery, and sales, to design managed services
offerings and solutions.
- Drive transformation and automation initiatives for service delivery optimization.

Lead a global support team and manage 24x7 operations where applicable.
- Manage budgets, cost optimization, and profitability for managed services accounts.
- Track service performance metrics and present regular reports to clients and internal leadership.
- Ensure compliance with security, risk, and quality standards.
- Contribute to continuous improvement in service processes, tools, and knowledge base.
Required Skills & Qualifications:
- 15+ years of IT experience, with at least 7+ years in leading Managed Services or IT Operations.
- Proven experience in managing large-scale, multi-technology managed services engagements.
- In-depth knowledge of ITIL frameworks (ITIL v4 certification preferred).
- Strong understanding of cloud (Azure/AWS), infrastructure, monitoring, DevOps, and application support
models.
- Experience working in a global delivery model with distributed teams.
- Exceptional client-facing and communication skills.
- Strong problem-solving, leadership, and decision-making capabilities.
- PMP or similar project management certification is a plus.

About us:

Prolifics Corporation Limited is a Global Technology Solutions Provider with presence across North America (USA and Canada), Europe (UK and Germany), Middle East & Asia. In India, we have off shore development centers: 3 in Hyderabad & 1 in Pune.

For more than 40 years, Prolifics has transformed enterprises of all sizes including over 100 Fortune 1000 companies by solving their complex IT challenges. Our clients include Fortune 50 and Fortune 100 companies across a broad range of industries including Financial Services, Insurance, Government, Healthcare, Telecommunications, Manufacturing and Retail. We rank consistently in Dream Companies to Work For and Dream Employer of the Year ranking from World HRD Congress, ranked 7 in 2019.

We encourage you to visit us on www.prolifics.com or follow us on Twitter, LinkedIn, Facebook, YouTube and other social media to know more about us.